Shipping involves risk which you can reduce. Please read below.

 

Due to the nature of the shipping process, Video Vault NE cannot be responsible for tapes lost or damaged in transit. If your tapes are highly valuable or irreplaceable, we suggest shipping by a verified shipping service with insurance. These shipping methods involve additional cost which you must bear. Returning tapes to you by these verified methods will also involve additional cost - contact us for more details.

U.S. Postal Service

Using the US Postal Service you can ship your packages with Delivery Confirmation, as Certified Mail, or as Registered Mail.

Delivery Confirmation provides a web based method of verifying that a package was delivered by the Postal Service to a specific address.  Delivery confirmation does not verify that Video Vault has received your tapes or a signature - only that the Postal Service has delivered the tapes to our mailbox.

Certified Mail will allow you to obtain a delivery signature for your tapes. Certified mail returns a card to you with the signature of the recipient shown and will verify delivery to our door step.

Registered Mail is signed for by each person that handles you package along the route and returns a signature card to you with the signature of the final recipient will verify delivery to our door step. Please note that registered mail must be sealed at each seam with un-waxed plain paper tape.

Insured Mail both Certified and Registered mail can be insured and insure your tapes for a selected value. Be aware that the Insurer may claim that the tapes only value is the cost of the tape itself - not the contents.

Special Note on Priority Mail Shipping Containers - you cannot use US Post Office supplied Priority Mail shipping boxes for any service other than Priority Mail.

Federal Express, UPS, and DHL

You can use a Federal Express, UPS, DHL, or another commercial carrier to ship your packages. All commercial have tracking and delivery confirmation by signature on request . Be sure to request that the package be signed for if you want this feature as they typically deliver packages without a signature unless that service is specifically requested. You may insure your packages through these services.

You can now find Federal Express counters in most Kinko's Copy Centers and find UPS in every UPS Store (formerly Mailbox, etc) locations. These services will also pick up at your doorstep for a small fee.

 

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